Diplomas In Customer Service

Apprenticeship Sector: 
Customer Services
Apprenticeship Type: 
Apprenticeships
Supporting Information: 

Aimed at employees/learners who are working with customers on a daily basis in any business sector/field. The Diplomas are available at two levels ie Intermediate and Advanced. The advanced diploma is suitable for someone in a senior customer services role.

Typical units in customer service are:

·       Deliver customer service

·       Communicate verbally with customers

·       Communicate with customers in writing

·       Deal with incoming telephone calls from customers

·       Make telephone calls to customers

·       Promote products/services

·       Process information about customers

·       Resolve customer service problems

·       Develop customer service improvements

·       Use social media to deliver customer service

·       Processing sales orders

·       Meeting customers’ after sales needs

·       Handling objections and closing sales

·       Deal with incidents through a a contact centre

·       Negotiate in a business environment

·       Support customers using self service equipment

·       Resolve customer complaints 

Brief Apprenticeship Content: 

 

ASSESSMENT

The NVQ will be assessed through a combination of observations of your performance; evidence collected in the workplace and knowledge questions.


PROGRESSION

Candidates who complete this qualification can progress onto an Advanced Apprenticeship, Diploma in Customer Service Level 3.


HOW DO I APPLY?

If you wish to apply now please complete the online application form. If you are interested and want to find out more complete the enquiry form below or contact the Recruitment department, who will be happy to discuss the programme with you and answer any questions you may have. Our contact details are:

 

OTC

Lees Road

Lees

Oldham

OL4 1JP

Tel: 0161 624 5360